FAQ

📌 What currency are the prices on the website in?

All prices are shown in the local currency of your country, automatically detected based on your location.

💳 What payment methods do you accept?

We accept the following secure payment options:

  • American Express

  • Apple Pay

  • Google Pay

  • Klarna

  • Maestro

  • Mastercard

  • PayPal

  • Shop Pay

  • Visa

🚚 Which carriers do you ship with?

We use a variety of trusted carriers, including but not limited to UPS, DHL Express, and USPS.
For high-value orders, a signature may be required upon delivery.

⏱️ I just placed an order. When will it be shipped?

We work hard to ship orders as quickly as possible. If you chose free shipping:

  • Your order will typically ship within 1–2 business days

  • Average delivery time is 7–12 business days

  • Tracking info will be available within 1–2 days of shipment

If you haven't received your tracking number within 5 business days, email us at support@givezzi.com

📦 I’m not satisfied with my order. Can I return it?

Yes! We offer a 100% money-back guarantee for items that are defective or damaged.

  • You have 14 days to request a return

  • Return shipping cost is the customer’s responsibility

  • Once we receive and inspect the product, you’ll be fully refunded

Please contact us at support@givezzi.com before sending anything back.

Note: If your item is still in transit, please wait until it is delivered before initiating a return.

❌ Can I cancel my order?

Yes — you can cancel your order within 2 hours of purchase by emailing us at support@givezzi.com.

After 2 hours, or if the order has already shipped, it cannot be cancelled — but you can return it once received.

🏠 I entered the wrong address. What should I do?

If you notice an address error right after placing your order, email us immediately at support@givezzi.com

  • We can update your address within 12 hours

  • After 12 hours, we cannot guarantee any changes or refunds

⏳ How long does delivery take?

Delivery typically takes 7–12 business days depending on your location and shipping option.

💬 My question isn’t listed here. Can you help?

Of course! If your question isn’t covered above, reach out to us — we’re happy to help.

📩 Email: support@givezzi.com

Please include your order number and describe your issue as clearly as possible so we can assist you faster.

📇 Contact Information:

Company: GIVEZZI
EIN: 30-1445945
Email: support@givezzi.com
Phone: +1 307-364-6292
Address: 5830 E 2nd St Ste 7000, Casper, WY 82609
Hours: Monday–Friday: 8am–5pm